Privacy Policy

Klantkeuze respects your privacy and is committed to protecting your personal data. This Privacy Policy tells you how we look after your personal data when you visit our website or submit a request through our contact form, and explains your privacy rights under the General Data Protection Regulation (GDPR).

1. Who we are

The data controller responsible for this website is:

2. What personal data we collect

We only collect personal data that you voluntarily provide when you:

• Fill out our quote or contact form
• Call or email us
• Request project information

The data we collect typically includes your name, phone number, email address, project type, and any project details you choose to share. We do not ask for special categories of personal data (such as health information) unless strictly necessary for a specific project and with your explicit consent.

3. How we use your data

We use your personal data only to:

• Respond to your enquiry or quote request
• Prepare and provide project estimates
• Communicate with you about our services
• Fulfil a contract or agreement with you
• Comply with legal obligations

We do not sell your personal data. We do not use your data for automated profiling or automated decision-making.

4. Legal basis for processing

Under GDPR, we process your personal data on the following legal bases:

• Performance of a contract — when processing is necessary to deliver a service you have requested.
• Legitimate interests — to respond to enquiries and manage our business relationship, provided your interests do not override ours.
• Consent — where you have explicitly agreed (for example, to marketing communications). You can withdraw consent at any time.
• Legal obligation — when we are required to process data by law.

5. How we store and protect your data

Your personal data is stored securely on servers located within the European Economic Area (EEA). We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. Access is limited to employees and contractors who need it to perform their work.

6. Sharing your data

We only share your personal data with trusted third parties when necessary to operate our business or fulfil your request, such as:

• Website hosting and IT infrastructure providers
• Project management or scheduling tools
• Professional advisers (accountants, legal advisers) where required by law

All third parties are contractually bound to keep your data confidential and secure, and to process it only for the purposes we specify.

7. International transfers

We keep your data within the EEA. If we ever need to transfer data outside the EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. How long we keep your data

We keep your personal data only for as long as necessary. For enquiries and quotes, we typically retain data for up to two years after our last contact, unless a longer retention period is required by law or needed for a contract or legal claim. You can ask us to delete your data earlier at any time.

9. Cookies and analytics

Our website uses only essential technical cookies needed to keep the site secure and functioning. We do not use marketing or analytics cookies without your consent. If we add tracking or analytics in the future, we will update this policy and ask for your consent where required.

10. Your rights

Under GDPR, you have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure ("right to be forgotten") — ask us to delete your data in certain circumstances.
• Restriction — ask us to limit how we use your data.
• Data portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on legitimate interests or direct marketing.
• Withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, contact us at support@klantkeuze.online. We will respond within one month.

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: